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March 9, 2024 · Retreats & Hospitality · Quality 4/10

Timeless
The Mauna Lani is the gold standard on the Big Island.

Treating myself to a staycation on our island at my favorite resort, the Mauna Lani. This property is really beautiful but the reason I come back again and again, is how the staff make me feel. I hope to offer the same experience for our guests when we open Hamakua Hotel. The Mauna Lani is the gold standard on the Big Island. I learn from their example.

Key lesson: Study the gold standard before building your own.

Summary: Praises the Mauna Lani as his hospitality gold standard to emulate at Hamakua Hotel.